NOTE: If you see an email or an online screen that you believe is fraudulent, learn how to recognize and report it.

SECURE EMAIL FORM

For Hotel Reservations, Credits and Upgrades:

1-800-542-8680

For Travel Benefits and Credit Card Account Questions:

1-855-896-2222

(TTY: 1-800-955-8060)

For a J.P. Morgan Premier Concierge:

1-877-408-5537

For Marriott Bonvoy® Questions and Redemptions:

1-866-922-6882

Operator Relay Calls

We accept operator relay calls. If you’re deaf, hearing impaired, or have a speech disability, call 711 for assistance.

Chase Card Services  
P.O. Box 15298  
Wilmington, DE 19850

NOTE: The mailing Address is for correspondence only. Payments should be mailed to the payments mailing address.

Chase Cardmembers: Please log in to dispute a charge online or use any one of the contact methods listed here.

There are certain transactions you cannot dispute online, such as payments, adjustments bank fees and transactions already in dispute.

LEARN MORE

Points accrued and awards issued are subject to the terms and conditions of the Marriott Bonvoy® program. For complete terms and conditions of the Marriott Bonvoy program, including all redemption values, refer to marriottbonvoy.com/terms. Terms and conditions of the Marriott Bonvoy program may be modified and services and benefits may be added or deleted at any time without notice to cardmembers. Marriott Bonvoy points awarded through the use of the authorized user’s card will only be credited to the Primary Cardmember’s Marriott Bonvoy account.

JPMorgan Chase Bank, N.A. Member FDIC

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